S
Senile Old Fart
I went to HD yesterday and purchased 34 sheets of 7/16 osb.
I asked for the 10% beat the competition discount.
Long story short I got the HD pricing.
I pointed out to the clerk the error and he said I would need to go to customer service desk and he would phone down and explain to them.
Ok, cool.
I go to the CS counter and a woman named Ellen assists me.
She will begrudgingly do the price match, but I tell her cancel the sale then, as I want the 10% discount or I would have just went to Ziggys and made my purchase.
She states commodity items are not included in the 10% policy.
I inform her that the website does not state that. She says she has no control over the website.
I inform her that she has the authority to pass along the information to someone that does.
She rolls her eyes at me. ( that pissed me off, but I maintained my manners, wasn't upset at all before her eye roll)
After multiple discussions with 3 other employees I get the 10% discount.
When I got home I emailed HD from their website informing them that Ellen behaved like a bitch and if that is their customer service policy they might as well hire Kurt Busch to drive the #20 car also.
Within 45 minutes of transmitting the email , corp customer service was calling me and asking for more details, then apologizing like crazy for the situation.
Asked if it would be alright for the store manager to call me and continue the case. I said sure.
3 hrs later the manager calls, leaves voice mail asking for return call and wants to make things right.
In this case it sounds like HD Corp isn't to happy with Ellen.
Maybe Ellen will get schooled in proper customer service procedures. ( 300 yds away is Costco, she would never make it in their customer service booth. Those people are always happy polite and courteous)
It seems that the Giant chain is actually wanting to keep customers happy, just dam hard to do with 321,000 employees to ride heard on.
total original receipt $497.82, adjusted receipt $440.72, saved $57.10 by standing my ground :encouragement:
As Barry well knows, your employees are who make you what you are.
I asked for the 10% beat the competition discount.
Long story short I got the HD pricing.
I pointed out to the clerk the error and he said I would need to go to customer service desk and he would phone down and explain to them.
Ok, cool.
I go to the CS counter and a woman named Ellen assists me.
She will begrudgingly do the price match, but I tell her cancel the sale then, as I want the 10% discount or I would have just went to Ziggys and made my purchase.
She states commodity items are not included in the 10% policy.
I inform her that the website does not state that. She says she has no control over the website.
I inform her that she has the authority to pass along the information to someone that does.
She rolls her eyes at me. ( that pissed me off, but I maintained my manners, wasn't upset at all before her eye roll)
After multiple discussions with 3 other employees I get the 10% discount.
When I got home I emailed HD from their website informing them that Ellen behaved like a bitch and if that is their customer service policy they might as well hire Kurt Busch to drive the #20 car also.
Within 45 minutes of transmitting the email , corp customer service was calling me and asking for more details, then apologizing like crazy for the situation.
Asked if it would be alright for the store manager to call me and continue the case. I said sure.
3 hrs later the manager calls, leaves voice mail asking for return call and wants to make things right.
In this case it sounds like HD Corp isn't to happy with Ellen.
Maybe Ellen will get schooled in proper customer service procedures. ( 300 yds away is Costco, she would never make it in their customer service booth. Those people are always happy polite and courteous)
It seems that the Giant chain is actually wanting to keep customers happy, just dam hard to do with 321,000 employees to ride heard on.
total original receipt $497.82, adjusted receipt $440.72, saved $57.10 by standing my ground :encouragement:
As Barry well knows, your employees are who make you what you are.