Oh we all have seen it, one could write a book on it and unfortunately that just makes the SPI tech line harder to operate as everyone knows this happens.
I have always taken the approach, not interested in blaming the painter if a problem occurs but only want to find out the reason problem happened, so we can correct and it won't happen to the guy again and I have helped out sometimes.
What makes it tough, is someone will call me with a fish eye or run or solvent pop issue and the procedure given to me will be to the minute of what was in the tech sheet and once in a great while, I will just give up and say, you did everything perfect and chemically, it just can't happen. Sometimes they will at that point say, well what if?
Many a times, I have blamed the activator as perhaps sucking air through cap, or saying the white epoxy sprays clear because it may have been first gallon and perhaps solvent was in line, but its pure BS because of things we have in place and the white pigment in on the bottom of the gallon that was not stirred in.
I'd rather take the blame then hurt someones feelings, by the way, if one gallon sprayed clear, EVERY gallon in that batch would spray clear, no ifs or buts about it and if one gallon is bad the whole batch is bad, can't happen no other way. (this call alone is good for 3-4 per month.)
And you know, I have had a few new guys just say they did not mix up before using, hey they did not know better and in those cases, I understand and handled they way, I felt was best for them. After all, my bad as I don't think the tech sheets say to mix first and this was their first job, so I am at fault here.
