With hesitation

AAE

Learner
I hope I'm not overstepping my bounds here, but, I'll risk it.

I learned last week that Barry has retired and won't be available for technical support. His number will be or may already be disconnected. The new tech line number is the same as the order line.

I'm sure I speak for everyone here and wish him a happy and well deserved retirement.
 
definitely deserved. with a lifetime of work, its time to get out there, have some fun and enjoy all the thing you were never able to do because of being tied to a business. life is about more than work. i am hopefully only maybe 3-3.5 years away now. trying to be done by the time i am maybe 52, 53 latest. the last few years here have been so demanding that i will be burnt out in probably just a few more years. i imagine running spi is no different. ill just have to end it, get on my boat, go through the panama canal and disappear into the south pacific somewhere lol.
 
Yes, he has officially cut the cord. He has been semi-retired since December 2022, only answering tech calls and coming in the office for a few hours one or two times a week. He has been traveling quite a bit over the last year, but the trips were always being planned around cell phone reception, limiting where they would go. Answering multiple tech calls and messages on a trip is not exactly relaxing. My observation over the last couple of years is that some of the calls were really starting to take a toll / irritate him as well. We get a lot of tech calls at the office that are people simply not bothering to read the directions or just don't want to follow them then want to argue because they are having problems, he was getting a lot of those too which was removing the joy of the tech line for him.

The abruptness caught us a bit off guard as well, but i think it was well played. Had he not just cut all communication the phone would have rang off the hook once it was announced and he would be giving 30 minute explanations to every person as to why.

Nothing has changed from a company perspective, it's not selling or shutting down. the values are still here, the quality is still here, the customer service is still here.. there's just no longer a direct line to Barry. He will still be involved in the background some as well.

I doubt you will see him chime in or even log in here for the same reason as i mentioned above, but I'm sure he still browses this forum on a daily basis as he will never completely detach. He did drop by the warehouse a few days ago- his demeanor was completely different, he was not wound up or stressed out as usual. He has talked for many of years about doing a coastal tour as well as a cross country trip, and now that he is no longer anchored down to this place he should be able to pull it off and enjoy his retirement!
 
Guys, Brian answered this perfectly.
The tech line had to be done this way to work
I have learned I have no friends outside of business so turning the phone off was pretty easy.
I have texted back to a few just give me a month or so of not answering the tech line and will call some of my good friends.
This has been very hard on me but Brian and Andy have been running the company for the last year so all is good.
Im 71 and and been married to a record phone-than-pager since 1982.
In still around and to my friends give me a month or so to clean the tech line up.
Hope you all have a very Merry Christmas.
Barry
 
He sure helped me a lot this past year with redoing the upper color on my '55 Chevy that I've owned for 60 years. Most awesome, helpful, and knowledgeable guy I've ever had the pleasure of talking to.

He really loves to talk and teach !! I just can't imagine that he won't miss the connections with his customers who I'm sure feel like friends rather than just customers.
 
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