HELP NEEDED WITH IDENTIFICATION OF WHAT WENT WRONG

JC Daniel

Promoted Users
I painted this truck 15 months ago and I have a problem that came up about a month or more after he started driving it to the mines, He called me and said I needed to look at the truck. The truck had 2 inch wheel spacers at the time and he had put on new BFG tires, The road coming out of the mine is gravel and he told me that he could hear the gravel hitting the truck as he pulled out on the highway. I told him that gravel was the problem and he asked if the clear "Euro" could have been bad or not activated to cause the places on the doors, I told him there was no way because the rest of the truck looks really good, What is your opinion? Do you agree that gravel started the issue or not? I am going to fix the truck and was wandering if I could chip guard the bottom of the doors the same color as the truck? He also asked if I could rino line the bottom of the doors in the same color? He also asked if I could clear over the rino liner or chip guard? I appreciate any and all help.
 

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As to your last question, you can get a chip guard product that's paintable. SEM 39793 is one. Used that alot in Collision Repair.
As for the truck, I've never seen anything like that. Looks like the base didn't have very good adhesion to the sealer. Possibly the sealer was out of its open window.
Activating your base is a good idea, but that's not the problem here. If that was the case I'd have every Collision job I did come back as I rarely activated my base.
 
Or it could be the gravel. If so it would be the worst I've ever seen. You should tell your guy irregardless to take it easy when he's on the gravel. Think it's probably a combination of poor adhesion and your guy driving like he's on a paved highway.
You most definitely want to apply some chip guard on those panels. That will help.
 
When I first looked at the truck last winter the spots were not that big but the more he drove it the worse it got. I appreciate you guys helping me out. Hey Chris would you use the paintable chip guard instead of rino liner?
 
It is base coat that is showing, There are chips on the rear doors, Bed fender fronts and behind the rear tire on the bottom of the bed. I can't understand if it is adhesion problem why the rest of the truck still looks great with no issues?
 
I would probably ask him if the manufacturer of the step bars will warranty their finish. I would fix it once then tell him obviously, by looking at your powder coated step bars, that nothing will hold up to the abuse, including bedliner or chip guard. Tell him to buy some mud flaps :) I have a 2018 Silverado with chips all over it, including where the chip guard is, and it never sees gravel. The fender I painted does not have one chip in it. All done with epoxy, activated DBC, and Speed clear. No doubt in my mind the truck will be a peeler, one day.
 
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In the pic it looks like once it is chipped the clear peels off the base. That’s why I thought it was poor adhesion of the clear to the base because the base was not activated. My understanding is that when you activate the base you get better adhesion to the clear.

I agree if he’s driving 75 mph on gravel roads nothing is going to hold up to that abuse.

Don
 
When I first looked at the truck last winter the spots were not that big but the more he drove it the worse it got. I appreciate you guys helping me out. Hey Chris would you use the paintable chip guard instead of rino liner?
Yes. It's designed to be painted over.
 
Good catch Texas. Those step bars look rough. Guy must drive really fast on those gravel roads.
Sucks that it happened to you, JC.
 
.... by looking at your powder coated step bars, that nothing will hold up to the abuse, including bedliner or chip guard.
im thinkin a look at the bottom side of them step bars plus a bit at the underside of the truck will show just how much damage gravel can do.
the rockers would be a wee bit rough if the step bars werent there.
think sandblasted surface.
using 3/4 crushed concrete as a media.
 
Hopefully you have customers sign a contract agreement form.
Mine states that I warranty "my work" for 1 year but that damage caused by other sources is not covered.
Some guys think that you will provide a lifetime warranty and they can bring their vehicle back for you to fix over and over again. Much better to make it clear in writing what is and isn't covered and for how long.

I have a 2018 Toyota Avalon that has chips and scratches on it. Do you think the dealer will repaint it for free?
 
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